Privacy Policy

Diversity Roofing, operated by Diversity Contracting LLC ("Diversity Roofing," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, request a roofing estimate, communicate with us by phone, email, or text message, or otherwise interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Section 01Who We Are

Diversity Contracting LLC, doing business as Diversity Roofing, is a licensed roofing and storm restoration contractor based in Jacksonville, Florida. We provide residential and commercial roofing, storm damage inspections, insurance claim restoration, gutters, siding, and solar coordination services throughout the greater Jacksonville area, including Middleburg, St. Augustine, Ponte Vedra, and surrounding communities.

Mailing Address: 10151 Deerwood Park Blvd, Building 2, Suite 250, Jacksonville, FL 32256
Phone: (904) 979-0556
Email: Jacksonville@Diversity-Roofing.com

Section 02Information We Collect

We collect the following categories of personal information:

Information you provide directly to us

• Name, mailing address, email address, and phone number (including mobile number)
• Property address and details about your home or building
• Photos, measurements, and property documentation you submit
• Insurance carrier and claim information (when you engage us for storm or insurance restoration work)
• Payment information for invoices and project balances
• Any other information you choose to share when you contact us, request an estimate, or sign a contract

Information collected automatically when you visit our website

• IP address, browser type, device type, and operating system
• Pages visited, links clicked, and time spent on the site
• Referring website and approximate geographic location
• Cookies and similar tracking technologies

Information from third parties

• Lead-generation partners who refer prospective customers to us
• Public property records, satellite imagery, and aerial measurement reports (e.g., GAF QuickMeasure)
• Insurance adjusters and carriers, when authorized by you

Section 03How We Use Your Information

We use your information to:

• Provide free roofing estimates, inspections, and proposals
• Schedule appointments, dispatch field representatives, and complete contracted work
• Communicate with you about your project, including by phone call, email, and SMS text message
• Send appointment reminders, status updates, photo updates, invoices, and follow-up messages
• Coordinate with your insurance carrier on storm damage and restoration claims
• Respond to your inquiries and provide customer support
• Process payments and maintain financial records
• Comply with legal, tax, licensing, and regulatory obligations
• Improve our services, website, and customer experience

Section 04SMS / Text Messaging Program

This section specifically addresses our SMS text messaging program and is required by mobile carrier regulations.

Program description

When you provide us with your mobile phone number — by submitting a form on our website, requesting an estimate, signing a contract, or otherwise giving us your number in connection with our services — you consent to receive non-marketing transactional and conversational SMS text messages from Diversity Roofing related to your roofing project. Examples include appointment confirmations, scheduling updates, inspection results, photo updates from the field, proposal and invoice notifications, insurance claim updates, and direct communication with our office staff and field representatives.

Message frequency

Message frequency varies based on your project status and your interactions with our team.

Cost

Message and data rates may apply. Diversity Roofing does not charge for the SMS service itself; however, your wireless carrier's standard messaging rates apply.

Opt-out

You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. After you reply STOP, we will send one final confirmation message and you will not receive further SMS messages from us. If you want to opt back in, you may reply START or contact us directly.

Help

For assistance with our SMS program, reply HELP to any of our text messages, email us at Jacksonville@Diversity-Roofing.com, or call us at (904) 979-0556.

Carriers

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, Boost, MetroPCS, Cricket, and most other U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

Section 05How We Share Your Information

Outside of the SMS program described above, we may share your personal information only in the following limited circumstances:

• Service providers and subcontractors. We share information with vendors who help us run our business, such as our CRM platform (Roofr), QuickBooks for accounting, our material supplier (ABC Supply), payment processors, manufacturer warranty registration (Owens Corning, GAF, Tamko), licensed subcontractors performing work on your property, and similar partners. These providers are only permitted to use your information to perform services for us.
• Insurance carriers and adjusters. When you engage us for insurance restoration work, we share project documentation, photos, measurements, and supplements with your insurance carrier and their adjusters as required to process your claim.
• Legal and regulatory requirements. We may disclose information when required by law, subpoena, court order, or to protect our legal rights, the safety of our team, or the safety of others.
• Business transfers. If Diversity Contracting LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the protections of this Privacy Policy.

We do not sell your personal information. We do not rent, sell, or trade your personal information — including your phone number, SMS opt-in status, email address, or any other identifier — to data brokers, marketers, advertisers, or any other third party for their own use.

Section 06How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These include access controls, secure software platforms, encrypted transmission of payment information, and limiting access to personal information to employees and contractors who need it to do their jobs. No system is 100% secure, however, and we cannot guarantee absolute security.

Section 07How Long We Keep Your Information

We retain your information for as long as needed to provide services, fulfill the purposes described in this policy, comply with our legal, tax, warranty, licensing, and accounting obligations, resolve disputes, and enforce our contracts. Project records, insurance documentation, and warranty records may be retained for the full duration of the manufacturer warranty plus any applicable legal retention period. When information is no longer needed, we securely delete or anonymize it.

Section 08Your Rights and Choices

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal and contractual retention obligations
• Opt out of SMS messages at any time by replying STOP
• Opt out of marketing emails by clicking the "unsubscribe" link in any marketing email
• Decline cookies through your browser settings

To exercise any of these rights, contact us at Jacksonville@Diversity-Roofing.com or (904) 979-0556. We will respond within a reasonable time.

Florida residents and residents of other U.S. states with comprehensive privacy laws may have additional rights under applicable state law. We honor those rights to the extent they apply to you.

Section 09Cookies and Website Tracking

Our website uses cookies and similar technologies to remember your preferences, analyze website traffic, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect how some parts of our site function.

Section 10Children's Privacy

Our services are intended for property owners and adults age 18 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it.

Section 11Third-Party Links

Our website may contain links to third-party websites, such as manufacturer warranty registration pages, financing partners, or social media platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing information with them.

Section 12Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a notice on our website. Your continued use of our services after the changes take effect constitutes your acceptance of the updated policy.